Webuplus Refund Policy
At Webuplus, we offer professional digital services including web development, hosting, and custom design solutions. Our refund policy is crafted to align with industry standards and Razorpay’s payment terms to ensure transparency and fairness.
When Refunds Are Applicable
Refunds will be issued only under the following condition:
- If Webuplus fails to deliver the purchased digital product or service within the committed timeline and scope.
When Refunds Are Not Applicable
- Once the digital product has been delivered or service has commenced.
- Upon completion or partial delivery of services or products.
- In cases of dissatisfaction after delivery or change of mind by the customer.
Refund Processing Timeline
If a refund request is accepted based on the above criteria, we will initiate the refund process within 15 business days from the approval date.
Refund Method
All refunds are processed through our payment partner Razorpay and credited to the original payment method used at the time of transaction.
Please note that Razorpay’s processing time may vary based on your bank or card issuer.
Important Notes
- No cash or alternate mode of refund will be entertained.
- Any applicable Razorpay transaction fees or taxes charged during payment may not be refundable.
How to Request a Refund
To request a refund for non-delivery, please email us at info@webuplus.in with the following details:
- Transaction/Payment ID
- Date of Transaction
- Name and Contact Information
- Details of the Product/Service Purchased
Dispute & Chargeback Resolution
If you believe your transaction was mishandled or not resolved, you may initiate a dispute with your bank or card provider. Webuplus will cooperate fully with Razorpay to resolve chargebacks or disputes as per industry norms.
Disclaimer
This refund policy is governed by Indian law and may be updated without prior notice. Customers are encouraged to read this policy before making a purchase. By using our services, you agree to this policy in full.
Contact Us
For any questions or clarifications regarding this policy, feel free to contact us at info@webuplus.in.